TERMS AND CONDITIONS



GENERAL TERMS AND CONDITIONS OF PURCHASE – AGREEMENT OF PURCHASE AND ACCEPTANCE
The agreement of purchase is reached when CarpetEden has accepted the order. A contract between CarpetEden and the client shall be formed and we shall be legally bound to supply the product to the client when we accept the order. Placing an order, the client declares to look over all the information given during the purchase and to accept the general terms and conditions of payment written below. If the client is a consumer (that means a physical person acting for purposes unrelated to their commercial activity) when the online purchase is concluded, the client will print or save an electronic copy or keep these general Terms and Conditions in accordance with the Italian articles 3 and 4 of D.Lgs 185/1999 about distance selling. Contractual or extracontractual liability won't be taken into consideration for direct or indirect damages against people or things caused by the total or partial rejection of the order. The client’s right of any compensation for damages or indemnification is also excluded.


PRICES
Product prices are those effectively displayed on the web site at the moment when the client places the order. If not otherwise specified, all prices are inclusive of VAT, for eventual custom's clearance charges and duties for shipments to countries outside the European union are at the customer's expense. We reserve the right to change prices of some or all products on the website even several times in a single day and without prior notice. This is due to changes in exchange rates or in the world carpet market.

Together with the goods, the customer will receive an invoice which indicates the carpet features and the price paid. These are clearly visible during the entire purchase process and highlighted on the order receipt.


VAT EXEMPTION
Companies that are VAT registered in an EU country other than Italy can deduct VAT. In Italy, the current VAT rate is 22%. The prices on the website are always shown with VAT included. Registered companies who want us to deduct VAT from the invoice amount can contact us.


DELIVERY
All our deliveries are carried out by SDA and FedEx.
Each delivery has its own tracking number. On the following working day after the order is accepted the customer will receive an e-mail with delivery confirmation and tracking number. Using this number the customer may check the shipment status on FedEx website. Carpet Eden shall not be liable for any inaccurate information provided by FedEx and any delivery delays caused by the courier or due to force majeure, bad weather or strikes.

When receiving the goods the customer shall check that the packages are in good condition and that the items correspond to the order in terms of quantity and quality. Packaging must be undamaged, neither wet nor altered in any way, including sealing materials. In the event of any discrepancy and/or inconsistency the customer is held responsible for having them precisely reported on the transport document (delivery note, invoice or waybill). Failing to do so, the customer shall not be entitled to any form of compensation.


SHIPPING CHARGES

The delivery time is 3-5 working days 

Italy (SDA) Europe (FedEx)

FedEx – Standard delivery
Fedex carrier logo
Free shipping on any purchase
Delivery time 3-5 days*

FedEx – Express delivery 

Shipping cost €20,00
Delivery time 2-3 days*

FedEx carrier delivers packages on working days between 9 am and 5 pm. The person making the order bears full responsibility for entering correct personal and delivery data so that the package reaches the right destination.

*The delivery time is calculated from the moment CarpetEden receives the payment. If the customer pays by card we receive the payment instantly. If he/she pays by bank transfer, it may take one or two days longer to get the bank payment confirmation. The delivery time is counted in working days, starting from the following business day.

When placing the online order the customer may indicate different addresses for billing and delivery.


PAYMENT
The customer undertakes to pay the full amount due before products are dispatched, through the preferred payment method selected when placing the online order.

Is possible make an order by phone. Read more about Phone order


Card payment:
CarpetEden relies on PayPal for online payments by credit card.
Therefore the confidential information (credit/debit card number or expiry date) are sent to PayPal, using encrypted protocol. PayPal provides safe online payment service and CarpetEden shall never have access to card details. The vendor will only use customer personal information (name, surname, address…) which are strictly necessary for the delivery.

Bank wire:
If the customer does not wish to use his/her credit card, the money can be directly transferred to our bank account at the following address:

Bank INTESA SAN PAOLO

IBAN - IT 06 M 03069 33034 100000013970

BIC - BCITITMM

The customer has to pay the full amount within 5 working days from the date the order was accepted; otherwise the order will be automatically cancelled. The carpet will be dispatched on the first working day after the total amount has been received, under the terms and conditions established in the ‘Shipping Charges’ section.

For credit card payments, the customer undertakes to send a copy of an identity document proving the effective ownership of the credit card used, it being understood that in the event of failure to do so, Carpeteden may reject the payment and cancel the order.


AUTHENTICITY CERTIFICATE
A signed authenticity certificate is attached to each order. This certificate guarantees that the delivered carpet is a genuine hand-woven Oriental carpet and complies with the description on Carpeteden.com.
If you have any questions regarding purchased products or requests for extended guarantee, feel free to contact CarpetEden via email at info@Carpeteden.com or by calling +39 02 84943934.


WARRANTY
All carpets bought on CarpetEden are protected by a warranty. The rights deriving from this guarantee may be exercised on condition that the products have been used correctly, with due diligence and in compliance with their intended use, and also subject to the customer being able to exhibit the delivery note received with the same and an indication of the order number. The costs of returning defective products will be borne by CarpetEden.

Only products that are defective or not in conformity with those ordered are subject to refund. In the event that the defect is not attributable to the vendor, the product shall not be covered by the guarantee and CarpetEden reserves the right to request the customer to pay shipping and eventual reparation costs. CarpetEden ensures that all products appearing on its website are accompanied by complete and precise information, except for possible technical or typing mistakes.


RIGHT OF WITHDRAWAL

Once the purchase has been made, the customer has the right to cancel his or her declaration of contract without stating a reason (see D.Lgs 22/05/99 n° 185 concerning the customer protection in distance sales.)


How to return the goods:


1. Within 10 working days of receipt of the goods the customer shall notify CarpetEden of his/her intention to return the product/s by sending an email to info@carpeteden.com or a registered letter with return receipt to the following address: Piazza Sant'Angelo, 1 20121 Milan, Italy.


2. Immediately after receiving the customer’s communication, CarpetEden shall send a returned goods code to the customer with which it will be possible to return the goods within 30 days of the purchase date. CarpetEden can arrange secure transportation through its shipping agent SDA or FedEx. If CarpetEden is liable for the goods being returned (in case of faulty of incompliant goods) this service is free of charge. However, if the goods are returned for a different reason (products were delivered without any problem or defect, but the customer is not satisfied) the cost of such service depends of the geographic area. This amount will be deducted from the refund amount for the returned products. Partial returns will correspond to partial refunds.


3. The product shall be returned in the same condition in which it was delivered and if possible come with the same packaging and original label. If the delivery packaging is no longer available, the customer shall provide a similar packaging with the aim to let the goods reach CarpetEden’s warehouse as safely as possible.


4. A copy of the delivery note has to be put inside the package. This document shall clearly indicate the returned products and the reason for the return, if there is any.

CarpetEden will not be responsible for any costs arising from returns made without following the above described procedure. Damaged or deteriorated goods will not be accepted and will be returned to the customer at their expense.

The refunds from returned products will be reported on the client’s bank account or credit card, depending on the type of card or bank system. Payments through PayPal accounts rely on the same procedure.

The refunds for returned products will be made to the customer’s bank account or credit card, depending on the type of card or banking system. The same procedure applies to payments made through PayPal.

CARPETS THAT ARE NOT RECEIVED BY THE CUSTOMER AND RETURNED TO US
In the event that the customer orders a carpet and fails to collect it, he/she shall be charged full shipping costs both ways, namely onward and return shipping. These costs will be deducted from the refund amount.


STOCK AVAILABILITY AND LIMITATIONS OF LIABILITY
CarpetEden endeavours to display on its website solely the carpets which are actually available. The possibility to order a carpets online affects product availability in real time. Thus, CarpetEden does not guarantee that a product placed in a shopping cart is actually available. CarpetEden shall not be liable for eventual mistakes while placing the order, or any failure and/or malfunction of the website or online services, and will promptly notify customers of the unavailability of one or more products.
CarpetEden accepts no liability for any damages or indirect loss arising from the sale of goods and services displayed on the website. Furthermore, it is not liable for any delay or missed deliveries caused by the courier, for the in compliance of the products with any description provided on the website, or for any event over which we have no direct control.


PRIVACY POLICY
No registration is required to access and browse www.carpeteden.com. Visitors can view all product descriptions and they can add items to their shopping basket to simulate a purchase and check shipping costs without logging in. However, the customer is required to provide his/her personal details to make a purchase.
These details include only the information that is strictly necessary for the purchase and the delivery of products. All personal data are subject to processing in accordance to the Legislative Decree 196/2003 (art. 13 D.Lgs. 30.6.2003 no. 196) regarding protection of personal data. Processing of personal data will be carried out to fulfil:

CONTROLLERS OF PERSONAL INFORMATIN

Any personal information provided to gathered by CarpetEden is controlled by carpeteden s.r.l., at Piazza sant'angelo 1, 20121 Milan, Italy.

What Personal Information About Customers Does Carpeteden.com gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at carpeteden.com. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content, customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuse of our website, and enable third parties to carry our technical, logistical or other functions on our behalf.

Here are the type of information we gather:

  • Information You give us: We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes and responding to your requests, customising future shopping for you, improving our stores and communicating with you. For example, we use cookies and we obtain certai types of information when your web site browser acesses on Carpeteden.com or advertisement and other content served by or on behlf of carpeteden.com on other web site.

  • Mobile: When you enter in carpeteden.com, we may receive information about your location and your mobile divice, including a unique identifier for your device. We may use this information to provide you with location-base services. Most mobile device allow you to turn off location services.

  • E-mail communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Carpeteden.com if your pc supports such capabilities. We also compare our customer list to list received from other companies in an effort to avoid sending not required message to our customers. If you do not want to receive e-mail or other mail from us, you can easily unsubscribe.

LEGAL OBLIGATIONS

The data subject can exercise the right provided for by the Italian article 13 of D. Lgs 30.6.2003 n. 196: to know whether his/her personal data are in possession of CarpetEden; to be informed about the data controller, about purposes and modes of processing; to obtain update, amendment and integration of his/her data; to obtain deletion, transformation into anonymous form or blocking his/her data; to deny consent to data processing for legitimate reasons or to deny consent to be the receiver of advertising, market research material or commercial communication. It being understood that the deletion of data can be obtained solely by sending a written notification to the company’s headquarter.


COOKIES POLICY

To enable our system to recognise your device and to provide to features to you, we use cookies. When you visit Carpeteden's website with your browser setting adjusted to accept cookies, that tell us that you want to use Carpeteden's products and services and that you consent to our use of cookies and other technologies to provide them.



We also use Cookies for additional purposes, including:

  • Identifying you when you log in to our site. This allows us to provide you with product recommendations and display personalised content.
  • Delivering content, including advertisements, relevant to your interests on CarpetEden, based on your preferences.
  • Keeping track your specified preferences.
  • Keeping track of items stored in your shopping basket.
  • Conducting research and diagnostics to improve CarpetEden preventing fraudulent activities and increasing security.

Cooking allow you to take advantage of some of CarpetEden essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any CarpetEden products and service that require to sing in.

The help feature on most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's setting or visiting the website of its manufacturer.

We do not associate your interaction with unaffiliated site with your identity in providing you with interest-based ads.

We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties may assume that users who interact with or click on a personalised ad or content are part of the group that the ad or content is directed towards. Also, some third-parties may provide us information about you from offline and online sources that we may use to provide you more relevant and useful advertising. 

Processing consists in collecting, treating, recording and saving personal data regarding other subjects and can be carried out both manually or through computing and/or automated systems. Carpeteden.com uses cookies to deliver a convenient shopping experience. Cookies are files containing data specific to the client which memorize the session information. One can disable cookies by altering the settings on one’s own web-browser. Please note, however, that without this technology there will be problems accessing the website or a part of it and navigation may be slower.

SECURE INFORMATION GUARANTEE

  • We work to protect the security of your information during transmission by using Norton Verisign (SSL) software, which encrypts information you input.
  • We use paypal for increase the safety of your transcription.
  • We maintain physical, electronic and procedural safeguards in connection with the storage and disclosure of personally identifiable customer information.
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared Computer.

CarpetEden does not sell products for purchase by children.

CONTACT

Carpeteden S.r.l.
Piazza Sant'Angelo, 1
Milano, Italy
VAT number: 07600110964
REA: MI 1970828
Phone: +39 02 84943934   
E-Mail: info@carpeteden.com